Contact/Communications Policy

Dear Valued Customers,

We appreciate your interest in contacting us and understand the importance of providing timely and efficient support. In order to streamline our communication channels and ensure that we can best serve your needs, we have implemented the following policy:

Preferred Method of Communication: We kindly request that all inquiries, concerns, and support requests be submitted through our ticketing system, accessible via the contact form on this page. This enables us to track and prioritize all incoming requests effectively, ensuring that each query receives the attention it deserves.

Reason for Ticketing System: Our ticketing system allows us to manage and respond to inquiries in a structured manner, providing you with consistent and efficient support. By using this system, we can better allocate resources to address your needs promptly, even during peak times.

Unanswered Calls: We understand that some customers may prefer to communicate via phone. However, due to the high volume of calls we receive and the need to maintain focus on fulfilling orders, we may not always be able to answer every call immediately. This can lead to frustration for both parties. Rest assured, all submitted tickets will be addressed promptly, and our team will strive to provide you with the assistance you require.

Our Commitment to You: We are committed to providing exceptional customer service and support. By utilizing our ticketing system, you can expect timely responses and resolutions to your inquiries. Our dedicated team is here to assist you every step of the way, ensuring your experience with us is smooth and satisfactory.

Thank you for your understanding and cooperation. We look forward to serving you through our ticketing system and providing you with the best possible assistance.

Sincerely, Livestainable (Pty) Ltd